The website is not mobile-friendly — and over 60% of dental patients search on their phones.
In 2026, a non-mobile-friendly dental website is effectively invisible to the majority of prospective patients. Most people searching "dentist near me" or looking up a specific practice are doing it on their smartphone. If the website doesn't render properly on mobile — text is too small, buttons are hard to tap, content overflows the screen — patients bounce immediately and call the next practice on the list.
Beyond user experience, Google uses mobile-first indexing: it primarily uses the mobile version of a page to determine search rankings. A site that isn't mobile-friendly is directly penalized in search results, compounding the already-low traffic of 35 visits per month.
The new website will be built mobile-first from the ground up — fully responsive, fast-loading on all screen sizes, and optimized for the thumb-tap interactions patients use on their phones. This is a foundational requirement of the rebuild, not an afterthought.